With “customer needs as the core”, we have built a full-cycle, integrated service system covering every link from demand communication to after-sales support, providing professional and efficient service guarantees for global customers:
According to the brand positioning, market demand and operation scenarios of different customers, we provide full-mode customization services including OEM (Original Equipment Manufacturing), ODM (Original Design Manufacturing) and OBM (Original Brand Manufacturing). From product function R&D, appearance design, mold development to LOGO and packaging customization, the professional team participates in the whole process to ensure that the products highly match the customer needs. For example, for medical beauty institution customers, we can optimize the equipment operation process and function configuration according to their store scale and service population; for cross-border distributors, we can adjust product parameters to meet local certification standards in combination with the regulatory requirements of the target market, helping customers quickly seize the market.
Relying on a production base of more than 4,000 square meters and more than 20 professional production lines, we provide full-process production services from raw material procurement, core component manufacturing to finished product assembly. Equipped with an independent mold manufacturing department, we can independently complete mold development and optimization, shortening the production cycle (the conventional mold development cycle is 15% shorter than the industry average); at the same time, we implement the "three-level quality inspection standard" - raw material incoming inspection, production process sampling inspection, and finished product factory full-performance inspection. In addition, we can synchronize the production progress to customers in real time and provide production site pictures or video feedback, allowing customers to grasp the production dynamics throughout the process.
We provide customers with comprehensive technical support, including equipment installation guidance, operation training, troubleshooting, etc. For different products, we formulate detailed technical manuals (including Chinese and English versions) and training plans: online training is conducted through an exclusive video course platform, covering equipment principles, operation steps, daily maintenance and other content, supporting playback at any time; offline training is taught by senior engineers on-site, combined with practical operation demonstrations, ensuring that students can independently solve common problems. The technical team responds online 24 hours a day, and through phone calls, emails, video conferences and other methods, ensures that customers' problems receive initial feedback within 1 hour and solutions for complex problems within 48 hours.
We have established a complete after-sales guarantee system to provide customers with long-term after-sales service support. provide 1 free remote equipment inspection every quarter to check for potential faults in advance. If the equipment fails, we provide a variety of solutions according to customer needs: domestic customers can enjoy the "72-hour on-site maintenance service" (covering more than 300 cities across the country), and overseas customers can use the "spare parts first" model to send replacement parts first to ensure the normal operation of the equipment, and then recycle the faulty parts for maintenance. At the same time, we establish an exclusive after-sales file for customers, recording the equipment maintenance history and maintenance suggestions, and providing a reasonable spare parts reserve plan to reduce the risk of equipment shutdown and ensure the smooth development of customers' business.
For overseas customers, we provide professional cross-border cooperation supporting services, including assistance in international product certification (such as CE, FCC, SGS, TUV, etc.), customs declaration guidance, and customized logistics and transportation solutions. Familiar with the regulatory requirements of major global markets, such as EU MDR regulations and US FDA certification standards, we can assist customers in preparing technical documents and test samples required for certification, improving the certification pass rate (the certification success rate is over 98%). In terms of logistics, we have established cooperation with well-known logistics companies such as DHL, FedEx, and COSCO Shipping. We can choose air, sea or land transportation methods according to customer needs, provide door-to-door logistics services, and track the cargo transportation status in real time to ensure that the products are delivered safely and on time.
Before formal cooperation, we provide customers with free market research and demand analysis services. By collecting data such as the consumption trend of medical beauty equipment, competitor information, and policies and regulations in the target market, combined with the customer's own business plan, we provide customers with product selection suggestions. For example, for customers planning to enter the Southeast Asian market, we can analyze the functional preferences and price acceptance of local consumers for hair removal machines and skin analyzers, and recommend the most suitable product models; for start-up brand customers, we can provide an analysis of the advantages and disadvantages of industry competitors, helping customers clarify the differentiated positioning of products and enhance market competitiveness.
Guangzhou Zhongke Medical Beauty Instrument Co., Ltd. is a comprehensive enterprise integrating R&D, manufacturing, sales, and after-sales service, with over 12 years of expertise in the medical beauty equipment industry. Based in Guangzhou, we boast industry-leading technology and production lines, over 300 employees, more than 20 product lines, a 4,000㎡ production base, and an independent mold-making department. We offer OEM, ODM, OBM, and comprehensive customization services. Our products include Pelvic Floor Muscle Repair Chairs, 808nm Diode Hair Removal devices, EMS Body Sculpt Machines, etc., all certified by CE, FCC, SGS, TUV, ISO13485, and ISO90001. We strive to be a globally trusted manufacturer, providing one-stop multi-category sourcing for clients worldwide.
12 years of professional accumulation, with an independent R&D team dedicated to innovation
From mold development to finished product manufacturing, fully controllable
Supporting OEM/ODM/OBM to meet personalized needs
Multiple international certifications and strict quality inspection systems
One-stop service covering pre-sales consultation, in-sales follow-up, and after-sales maintenance
With over 12 years of experience in the medical beauty equipment industry, we have accumulated rich market insights and industry resources
Customize Your Beauty Equipment, Achieve Your Business Blueprint
We have always been customer satisfaction-oriented and have gained recognition and trust from global customers over the years. Below are real reviews from some clients:
I am most satisfied with their customization capabilities and after-sales response speed. Last year, we needed to adjust the appearance design of the 808nm hair removal machine for the North American market. Zhongke's team provided 3 sets of solutions within a week, and the final product's sales were 40% higher than expected. What's more, when there was a minor equipment failure once, their technical team provided remote guidance via video and solved the problem in 2 hours, which did not affect our terminal sales at all.
Mr. Smith a medical beauty equipment distributor in the US